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🎁 Self-service badges has arrived! Create and edit badges in control

daniel.boon
Forum|alt.badge.img

Create and Edit Badges in Control!

We’re happy to announce that as of today you can add and edit badges for your communities in Control!

What features are available right now?

✅ Add Badges
  • Provide a title, description, and badge image
  • Define the rules that trigger the badge for community members.
  • Currently you can configure the following rules: # Replies Posted, # Topics Created, # (Best) Answers. You can also define the category/subcategory in which the badge should be awarded.

✅ Edit Badges
  • Change the above criteria after you’ve created a badge.
  • Deactivate badges you no longer want to award to members (or reactivate them again if you need to)

How Tos


Please see these guides to learn how to use this new feature:


Will my existing badges continue to work alongside any new badges I create?

  • Your existing badges will continue to work next to any badges you create using Control.
  • However, you won’t be able to edit all criteria of these badges from Control (for example, you can’t edit the rules that trigger the badge).

Up next and in the future for self-service badges:

  • (Soon) Admins will be able to configure & customise the email/private message notifications that users will receive upon earning a badge.
  • (Future) More rules for triggering badges - we're looking to you for inspiration, so post your best ideas in the Ideation forum and let others vote on them.

🌟 We’d love to get your feedback on this new feature! Please reply below with any comments or questions.
inSided product alumnus

18 replies

Justin Roussel
  • Justin Roussel
  • Gainsight Employee ⭐️
  • 5 replies
  • December 14, 2017
@Esther Groth had two questions that could help everyone :

- If I deactivate a badge, does that mean, that all users who have already received the badge will lose it then? Or will it still be shown in their badge collection but the badge won’t be awarded anymore to other members?


Members who haven't received yet a deactivated badge will not be able to get it anymore.
Those who already have it will keep it.

- I have one badge, namely “Community founder”, where the rule is based on the registration date. Can I make new badges again with that parameter (registration date) or will that be impossible?


Registration date is not a criteria for the moment but you can submit your idea in the Ideation forum and let others vote on them.
OVOdarran
  • OVOdarran
  • Helper ⭐️
  • 137 replies
  • December 14, 2017
This is great news :)

It looks like this is only available in branded templates, will it be made available to custom too? We need to create a new one, so this would be really helpful if we could do it ourselves!
Community Manager // OVO Energy / Boost Power
Shane1
  • Shane1
  • Helper ⭐️⭐️⭐️
  • 119 replies
  • December 14, 2017
Hey Darran, you should be able to create a new badge on this page - https://ovo-en.insided.com/settings/badge/add 😃
Julian
1 person likes this
  • Julian
    Julian
OVOdarran
  • OVOdarran
  • Helper ⭐️
  • 137 replies
  • December 14, 2017
Thanks for the link @Shane1 I cannot see that in my control menu, so glad you sent that over!!

Darran
Community Manager // OVO Energy / Boost Power
Shane1
  • Shane1
  • Helper ⭐️⭐️⭐️
  • 119 replies
  • December 15, 2017
@OVOdarran thats weird 🤔 would you mind sending me over a screenshot of what you see in your general settings in control, e.g.


then we will look into this, cheers!
Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • December 15, 2017
@OVOdarran Are you signed in as an admin?
OVOdarran
  • OVOdarran
  • Helper ⭐️
  • 137 replies
  • December 15, 2017
No it appears not!! @Maryam came to the rescue!!
Community Manager // OVO Energy / Boost Power
Shane1
Maryam
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Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • December 15, 2017
Great!
Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • December 15, 2017
So pro tip for anyone who can't edit their badges, go to 'User overview' in the Control environment and make sure you have the Administrator role 🙂
Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • December 15, 2017
daniel.boon wrote:

Will my existing badges continue to work alongside any new badges I create?

  • Your existing badges will continue to work next to any badges you create using Control.
  • However, you won’t be able to edit all criteria of these badges from Control (for example, you can’t edit the rules that trigger the badge).

Up next and in the future for self-service badges:

  • (Soon) Admins will be able to configure & customise the email/private message notifications that users will receive upon earning a badge.
  • (Future) More rules for triggering badges - we're looking to you for inspiration, so post your best ideas in the Ideation forum and let others vote on them.
🌟 We’d love to get your feedback on this new feature! Please reply below with any comments or questions.



Not sure why you'd need more ideas about badge triggers, seeing as several of your communities already have cool badge triggers ... 😅 I'd prefer a poll asking us what our favorite existing ones are. And the option to manually add badges.

Feedback: it's nice to have self service badges. I'm just bummed out you can't completely phase out / remove old badges, and in the profile section of posts the wrong "badge+1" still shows up.
daniel.boon
Ditte
Esther Groth
5 people like this
  • daniel.boon
    daniel.boon
  • Ditte
    Ditte
  • Esther Groth
    Esther Groth
  • piyush
    piyush
  • bjoern_schulze
    bjoern_schulze
Esther Groth
  • Esther Groth
  • Contributor ⭐️⭐️
  • 6 replies
  • December 27, 2017
Hi,

another idea is to assign badges based on the role a user holds. This would be a quite easy workaround in order to assign badges to specific users only.

Cheers,

Esther
Jurgen
Tiou
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  • Jurgen
    Jurgen
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    Tiou
Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • January 6, 2018
@Esther Groth Could you post your idea in Ideation? I would vote 10 times on it if I could. Seems so logical and useful to implement 🙂
Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • January 6, 2018
1) I'm a little disappointed that you can't enable and disable badges from the overview - it's such a hassle to manage it now.
2) The stats about badges are bare-bones. The overview just tells you how many times a badge has been rewarded and you can't even sort the numbers. That's a bummer.
3) Most importantly, you should be able to remove and rebuild badges in my opinion. Right now, badges work like an abacus. It's a simple rigid implementation, which can make the output look cluttered and renders a badge overhaul impossible :/

These are relatively small gripes and I'm already spamming Insided with Ideas, so I'm just going to leave it at this comment 🙂
bjoern_schulze
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  • bjoern_schulze
    bjoern_schulze
daniel.boon
Forum|alt.badge.img
  • daniel.boon
  • Author
  • Helper ⭐️⭐️⭐️
  • 730 replies
  • January 7, 2018
Thanks @Esther Groth and @Jurgen for sharing your feedback - it'll be really useful for us to improve your experience with badges 🙂

@Jurgen: 'remove and rebuild badges' - just to check, by 'remove', do you mean completely remove a badge from the community (e.g. remove it from all members who ever received it)? And what's your exact meaning when you say 'rebuild badges'? My assumption is that you've got a bunch of old badges which you no longer want on the community at all anymore.
inSided product alumnus
Blastoise186
1 person likes this
  • Blastoise186
    Blastoise186
Esther Groth
  • Esther Groth
  • Contributor ⭐️⭐️
  • 6 replies
  • January 8, 2018
Jurgen wrote:
@Esther Groth Could you post your idea in Ideation? I would vote 10 times on it if I could. Seems so logical and useful to implement :)


Here you go: https://community.insided.com/ideas/516
Jurgen
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  • Jurgen
    Jurgen
Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • 178 replies
  • January 8, 2018
daniel.boon wrote:
Thanks @Esther Groth and @Jurgen for sharing your feedback - it'll be really useful for us to improve your experience with badges :)

@Jurgen: 'remove and rebuild badges' - just to check, by 'remove', do you mean completely remove a badge from the community (e.g. remove it from all members who ever received it)? And what's your exact meaning when you say 'rebuild badges'? My assumption is that you've got a bunch of old badges which you no longer want on the community at all anymore.


Yes, removing completely. And rebuilding is to fix the order of badges in user profiles. You're forced to accept badges being added from left to right now.
daniel.boon
ErikT
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    daniel.boon
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    ErikT
piyush
  • piyush
  • Contributor ⭐️⭐️
  • 5 replies
  • August 1, 2018
Hi,

If we add the level based badges (e.g. White Belt->Yellow Belt->Orange Belt->Green Belt->Blue Belt-> Purple Belt) for the amount of topics created by an user, will the existing badge be replaced by new one? Or it'll just stack up the the whole badge level on the profile page when reaches to superior?

Cheers, Piyush
piyush
  • piyush
  • Contributor ⭐️⭐️
  • 5 replies
  • August 2, 2018
piyush wrote:
Hi,

If we add the level based badges (e.g. White Belt->Yellow Belt->Orange Belt->Green Belt->Blue Belt-> Purple Belt) for the amount of topics created by an user, will the existing badge be replaced by new one? Or it'll just stack up the the whole badge level on the profile page when reaches to superior?

Cheers, Piyush

Never mind. Found the answer!
Shane1
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  • Shane1
    Shane1

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