Filtering users on the User overview

  • 25 May 2022
  • 1 reply
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Sebastian
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The User overview shows you all users in your community. To drill down and find users that match specific criteria, you can filter your users by a variety of criteria. This article will walk you through each of the filters, and what they do.

Filters

Primary role

This filter will allow you to filter on all primary roles. For instance, this filter can help you filter out banned users, or users awaiting moderator approval.

Custom roles
If you have custom roles set up, you can find users with one or more custom roles.

Last activity

This will show you all users active before, after or within a certain timeframe. Activity constitutes every action that a logged in user took on your community, so even a page view while being logged in counts as activity.

Last login

This is the last time a user performed the action of logging in to your community. The last login will always be before the last activity, as depending on your session length settings, they could have logged in 1 - 90 days ago while being active today.

Registration date

This filter allows you to identify users that signed up before, after or within a certain timeframe.

Rank

Identify users that have a specific rank.

Badges

Identify users that have specific badges.

Points

Filter users that have more than, less than or between a certain number of points.

Topics

Find users with more than, less than or between a certain number of topics.

Replies

Find users with more than, less than or between a certain number of replies.

Frequently asked questions

Can I filter last activity or a specific number of posts within a certain timeframe? 

  • The User overview will show you all the absolute numbers, dates and properties that are currently true for the user. For more historical insights in your user base, you can use the Analytics dashboards.

 

 

Group Product Manager for Customer Communities

1 reply

Daniele Cmty
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Userlevel 2
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HI @Sebastian, 
Thank you for listening to my feedback that I added here!!!
I am very stoked about you folks including the last activity filter.


It’s an incredibly valuable data point.

Here’s how I explained the use case to the rest of my team. I am sharing it below in case it can help other community members.

 

Starting from today, in the User Overview, there is the column “last activity”. Please make sure to activate it from the filter columns selection in the backend.

What does it mean?

In short, you can immediately see when was the last time a user was logged in to the community. Technically, an activity means every action that a logged in user took on your community, so even a pageview while being logged in counts as activity. (not only likes and posts)

What are the use cases?

  • When you look for a user, you can now immediately know if they have been recently active or not. This also helps us identify inactive/ “sleepy” users at a glance so we know who needs to be re-engaged.
  • For example (see screenshot below): I filtered users who submitted >5 comments (a pretty active community member) and sorted by last activity. and bam, these are people that we can actively reach out to and check why the activity has stopped, possibly re-engaging them. (of course, we should first verify if they have churned or switched to a different company)
     

 

 

 

Best, Daniele

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