Can you believe we are just over a week away from Pulse? Not sure about you, but I’m FIRED UP for thousands of professionals in Customer Success, Product, and Community from across the world to learn, celebrate, share, and have fun in our own unique way.
It’s been a popular request to meet other customers just like you and we wanted to create a space for you to set up some in person networking opportunities!
Comment on this post with your interest area (Example; Digital lead CS, Community management. etc.) to meet folks who are trying to solve a problem just like you!
If you have any questions, please reach out!
Cara
Customer Advocacy Manager @ Gainsight
P.s. Comment on post to continue to meet in person after Pulse. Let's form local user groups from your area if there are enough people interested.
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I can’t wait to meet everyone in-person at Pulse this week!! I’m really excited to continue to learn from CS Leaders, CS Ops teams and other CSMs on “what’s top of mind today” since the industry has evolved so much.
Also, I’ll be facilitating the Health Score Metrics topic during the Circles of Success on Wednesday and Thursday! See you all there.
Excited for my first Pulse, and looking forward to putting real faces to all of those names from emails and Zoom calls!
I am most looking forward to learning from others and sharing my own experiences from starting new CSM functions. The early stages are vital to set up for long term success, and it is just as important to make it a cross function effort as well!
I’m the new Director of Managed Services at Gainsight and would love to meet with other leaders to discuss how you are leveraging services team to bolster your Customer Success efforts. I’ll be participating in Pulse Academy live as a student and I’ll also be helping out in room 2002 in the afternoons of Pulse with sessions focused on Human-first Leadership if you’d like to connect and listen to some great speakers.
Attending both Pulse Academy Live and Pulse - love to talk shop on how professional services (onboarding, managed services, education, etc) can be a thriving part of a CS practice!
Hi everyone! Super excited to meet everyone at Pulse - I would love to connect on all topics Customer Success - Look me up in the app! I’ll also be hosting a Renewal and Expansion Management Roundtable during the Circles of Success Lunches on Wednesday and Thursday-- come see me!
I'm a "figure it outer" looking for scrappy ways to scale a resource strapped CS org. I oversee teams spanning 2 products, one on premise and one SaaS. I love the challenge this presents and love connecting with like minded professionals to brainstorm.
This is my first pulse and I'd love to pick brains! Shoot me a note if you'd like to grab a coffee/drink/meal.
I manage our Education Services team at Gainsight, and I’m attending Pulse Academy Live as well as the Pulse conference this week. I’d love to connect with other folks who run training/customer education/certification programs!
@JPKelliher and @lila_meyer you should meet.
I'm a "figure it outer" looking for scrappy ways to scale a resource strapped CS org. I oversee teams spanning 2 products, one on premise and one SaaS. I love the challenge this presents and love connecting with like minded professionals to brainstorm.
This is my first pulse and I'd love to pick brains! Shoot me a note if you'd like to grab a coffee/drink/meal.
@LizLee2022 and @mtzetzos, maybe the tracks are useful?
So excited to join Pulse virtually, super pumped up about my first pulse! Looking forward to learn from CS leaders around the world.
@mtzetzos I’d love to meet up! I’ll be at Pulse Wednesday afternoon and Thursday!
I’m attending Pulse virtually but would welcome the chance to connect with other CS leaders to discuss team goals and KPIs. Feel free to message me in the app and we can connect post-Pulse. Enjoy the event!!
I want to hear all about your beta programs/dogfooding and how you can involve your CS team!
I'm a "figure it outer" looking for scrappy ways to scale a resource strapped CS org. I oversee teams spanning 2 products, one on premise and one SaaS. I love the challenge this presents and love connecting with like minded professionals to brainstorm.
This is my first pulse and I'd love to pick brains! Shoot me a note if you'd like to grab a coffee/drink/meal.
@LizLee2022 and @mtzetzos, maybe the tracks are useful?
Let’s talk about internal enablement for CSMs, and share best practices for onboarding new hires!
Would love to connect with anyone who focuses primarily on tech-touch Customer Success!
Also, what are the Circle of Success lunches? I didn’t know about these!
Would love to connect with anyone who focuses primarily on tech-touch Customer Success!
Also, what are the Circle of Success lunches? I didn’t know about these!
@seth, @lane_h could you pl guide?
@Charlotteparrish Happy to connect! I present at 10:30am but could meet after. Circles of Success are full at this point.
Hi CS Community! I’m attending Pulse virtually but welcome the chance to chat with CS professionals about best practices for driving end-user adoption!
Hi all! I’m Allie, a CSM at Gainsight. Joining in on the fun virtually this year, but I’m so happy to see so many of my customers and friends joining in-person!
Learning so much from the sessions so far - I was most interested in what we are doing to bridge the gap between CS and Product. So excited for what’s to come - and can’t wait to share! Feel free to reach out with any questions as you partake either virtually or in-person :)
Hi all! I’m Allie, a CSM at Gainsight. Joining in on the fun virtually this year, but I’m so happy to see so many of my customers and friends joining in-person!
Learning so much from the sessions so far - I was most interested in what we are doing to bridge the gap between CS and Product. So excited for what’s to come - and can’t wait to share! Feel free to reach out with any questions as you partake either virtually or in-person :)
Hello @scott_496fa0 , @Alessandragomez, welcome to the Community. I’m enjoying the show Virtual as well, getting excited about the very real conversations that will build in the CS inspiration part of our community.
Hey All! This is my first Pulse event and it has been Amazing - I've met sooo many amazing folks. I'd LOVE to chat about all things CS and have definitely been known to geek out about CS Ops!
Speaking of....if you didn't attend the "The Ultimate Playbook to Customer Success Operations" session by Jessica Palmer from LivePerson, you NEED to watch that recording!
Hi @Mlang welcome to the community! It’s my first Pulse event too - virtually! And it has just been mind blowing. Got lucky to catch a few glimpses of @jessica_keenan_palmer ‘s session from @gosia_growthmolecules‘s social shares about #Pulse2022. Definitely keeping an eye out for the recording too.
Thanks for sharing that with us!
Hi everyone!
My name is Shawn, I am a CSM here at Gainsight. This week, I’ve been really intrigued by the sessions focused on scaling. I’ve had the opportunity to sit on on sessions this week that have demonstrated how CS leaders are leveraging Gainsight to blend human & tech touch and enable their CS teams to more strategically engage customers with the goal of value realization. It’s been great to see and I’m curious, has anyone been finding ways to scale touch across various segments of CS?
Would love to hear your thoughts!
Hi everyone!
My name is Shawn, I am a CSM here at Gainsight. This week, I’ve been really intrigued by the sessions focused on scaling. I’ve had the opportunity to sit on on sessions this week that have demonstrated how CS leaders are leveraging Gainsight to blend human & tech touch and enable their CS teams to more strategically engage customers with the goal of value realization. It’s been great to see and I’m curious, has anyone been finding ways to scale touch across various segments of CS?
Would love to hear your thoughts!
Welcome to the community @sferrell Maybe you and @Charlotteparrish could meet up at Pulse & kick off some great thought starters on tech-touch to start with?
Pulse is all about connecting with awesome people in the Customer Success industry, lots of knowledge sharing, and puppies!
If you ever had a profile with us, there's no need to create another one. Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
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I’m really excited to continue to learn from CS Leaders, CS Ops teams and other CSMs on “what’s top of mind today” since the industry has evolved so much.
