Skip to main content

Be able to embed an NPS question into a JO Email Template

  • December 11, 2015
  • 35 replies
  • 241 views

Show first post

35 replies

navroop_pandher
What is the expected production date to embed a survey into an email, specifically the one question NPS?

melissa_terrell
We would also LOVE this as we expect it would increase response rates dramatically. 

chuen_moschetti_1466d2
Forum|alt.badge.img
How would an embedded NPS survey work with the just released Advanced Outreach? Would we need to create a new campaign? 

praneet
  • Helper ⭐️⭐️⭐️
  • June 1, 2017
Yes, you will need to create a new campaign in Advanced Outreach.

vanessa
  • Contributor ⭐️
  • June 6, 2017
Excited for this functionality too! Looking forward to having it live in our env soon 🙂

scott_superko
Forum|alt.badge.img
From my understanding, this feature will only allow embedding a single NPS question in an email.  Are there plans to expand this to embed the 1st answer of a survey and then launch the rest in a new browser tab?  

For example: the NPS question is in the email, when the customer selects a response it launches the survey with a free response question etc.

praneet
  • Helper ⭐️⭐️⭐️
  • June 7, 2017
Hi Scott,
We will embed both question and answer and on click of answer option it opens survey in new tab with that answer pre-filled for that question.
The answer will be pre-filled in the survey page and will be partial saved.

sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • September 6, 2017
Hi Brittany, Summer Release is out and this feature is shipped in Summer Release.

brittany
Forum|alt.badge.img
  • Author
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • September 6, 2017
Thank You!

taylor_wilson
  • Contributor ⭐️⭐️
  • September 18, 2018
Hi Team!

Firstly...kudos to Brittany for starting this thread 3 years ago and seeing it through to the end! And of course kudos to GS for deploying the release.

Can I get an idea of how far this has come since the release? Particularly, I'm looking to get more than just 1 question/answer embedded into an email and ideally a user experience such as Google Forms where the customer fills out and sends without ever leaving the email. This a possibility in GS?