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brittany
brittany
Contributor ⭐️⭐️⭐️⭐️⭐️
December 11, 2015

Be able to embed an NPS question into a JO Email Template

  • December 11, 2015
  • 35 replies
  • 286 views
For basic NPS surveys that only have the 1 NPS question, it would be wonderful if we could just embed that one question into the CoPilot email template rather than a button linking to the survey that just has the one question. This would increase response rate exponentially!

      35 replies

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      chuen_moschetti_1466d2
      chuen_moschetti_1466d2
      Contributor ⭐️⭐️⭐️⭐️
      March 17, 2017
      @Gainsight product development, could you let us know if this will be in the May release?

      Thanks,
      praneet
      praneet
      Helper ⭐️⭐️⭐️
      March 17, 2017
      We have it in our product roadmap but it is not getting released in May. However post may release this will be major item that team will work on and we should have it in Gainsight Summer Release.

      Thanks for all your patience.
        brittany
        brittanyAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        March 17, 2017
        GREAT NEWS!
        seth
        seth
        Expert ⭐️
        May 4, 2017
        To clarify: will we be able to embed any single question, or just an NPS question?
        AI Transformation @ Gainsight
        praneet
        praneet
        Helper ⭐️⭐️⭐️
        May 4, 2017
        You can embed NPS and single select dropdown question
          navroop_pandher
          navroop_pandher
          Contributor ⭐️
          May 25, 2017
          What is the expected production date to embed a survey into an email, specifically the one question NPS?
          melissa_terrell
          melissa_terrell
          Helper ⭐️
          May 30, 2017
          We would also LOVE this as we expect it would increase response rates dramatically. 
          chuen_moschetti_1466d2
          chuen_moschetti_1466d2
          Contributor ⭐️⭐️⭐️⭐️
          May 30, 2017
          How would an embedded NPS survey work with the just released Advanced Outreach? Would we need to create a new campaign? 
            praneet
            praneet
            Helper ⭐️⭐️⭐️
            June 1, 2017
            Yes, you will need to create a new campaign in Advanced Outreach.
            vanessa
            vanessa
            Contributor ⭐️
            June 6, 2017
            Excited for this functionality too! Looking forward to having it live in our env soon 🙂
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