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brittany
brittany
Contributor ⭐️⭐️⭐️⭐️⭐️
December 11, 2015

Be able to embed an NPS question into a JO Email Template

  • December 11, 2015
  • 35 replies
  • 286 views
For basic NPS surveys that only have the 1 NPS question, it would be wonderful if we could just embed that one question into the CoPilot email template rather than a button linking to the survey that just has the one question. This would increase response rate exponentially!

      35 replies

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      scott_superko
      scott_superko
      Helper ⭐️
      June 7, 2017
      From my understanding, this feature will only allow embedding a single NPS question in an email.  Are there plans to expand this to embed the 1st answer of a survey and then launch the rest in a new browser tab?  

      For example: the NPS question is in the email, when the customer selects a response it launches the survey with a free response question etc.
        praneet
        praneet
        Helper ⭐️⭐️⭐️
        June 7, 2017
        Hi Scott,
        We will embed both question and answer and on click of answer option it opens survey in new tab with that answer pre-filled for that question.
        The answer will be pre-filled in the survey page and will be partial saved.
          sai_ram
          sai_ram
          Expert ⭐️⭐️
          September 6, 2017
          Hi Brittany, Summer Release is out and this feature is shipped in Summer Release.
          brittany
          brittanyAuthor
          Contributor ⭐️⭐️⭐️⭐️⭐️
          September 6, 2017
          Thank You!
          taylor_wilson
          taylor_wilson
          Contributor ⭐️⭐️
          September 18, 2018
          Hi Team!

          Firstly...kudos to Brittany for starting this thread 3 years ago and seeing it through to the end! And of course kudos to GS for deploying the release.

          Can I get an idea of how far this has come since the release? Particularly, I'm looking to get more than just 1 question/answer embedded into an email and ideally a user experience such as Google Forms where the customer fills out and sends without ever leaving the email. This a possibility in GS?

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