"Continue" in Journey Orchestrator Program

Forum|Forum|8 years ago
July 31, 2018
14 replies
533 views

I'm trying to find some documentation on the functionality around "Continue" in a Program in Journey Orchestrator:

What does Continue mean? Does it just wait until the Conditional Wait Time Limit is up? What would be the next step in the program shown above if the conditions were met? Weren't met?

I couldn't find any information here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Available_M...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/CoPilot_FAQ...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Advanced_Ou...

...which is where I would think I'd find it.

journey orchestrator

Best answer by meenal_shukla

If the participant reaches the 'continue' step, they skip the immediate step after the conditional wait. In the diagram you have shared, the participant who reaches the 'continue' state will SKIP the 'Thank you for closing the loop' email step and directly go to the 'end outreach' step. Continue is an option that shows up only in a vertical step i.e after a conditional statement.

meenal_shuklaAnswer

Gainsight Employee ⭐️⭐️

If the participant reaches the 'continue' step, they skip the immediate step after the conditional wait. In the diagram you have shared, the participant who reaches the 'continue' state will SKIP the 'Thank you for closing the loop' email step and directly go to the 'end outreach' step. Continue is an option that shows up only in a vertical step i.e after a conditional statement.

Outplay. Outwit. Outlast.

kate_greenAuthor

Helper ⭐️⭐️

Thanks Meenal - so then if I want them to just wait until my Conditional Wait is met, and then send them the "Thank you for closing the loop" email... do I just remove the Continue? How often then will a Reminder email be sent?

cameron_wright

Gainsight Employee ⭐️⭐️

Hey Kate, I know Meenal replied but in this doc: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...

It mentions the continue section at the end. :)

Cameron Wright - Sr. Security Engineer

cameron_wright

Gainsight Employee ⭐️⭐️

Yikes not the end more like the middle. sorry!

Cameron Wright - Sr. Security Engineer

kate_greenAuthor

Helper ⭐️⭐️

Thaaanks Cam! I don't know why I have such trouble searching the documentation.

cameron_wright

Gainsight Employee ⭐️⭐️

I honestly google search what I want and add "gainsight" to the end. #protip 🙂

Cameron Wright - Sr. Security Engineer

meenal_shukla

Gainsight Employee ⭐️⭐️

The reminder email will be sent once. If you want to close the outreach after the reminder email, you should keep the 'Continue' on. This way a participant gets one reminder email and then the outreach ends. If you want to send multiple reminders, then you need to add another conditional wait that looks at the previous step and determines whether a second reminder needs to be sent (based on the action taken by the participant in the previous step).

Outplay. Outwit. Outlast.