"Continue" in Journey Orchestrator Program

Forum|Forum|8 years ago
July 31, 2018
14 replies
533 views

I'm trying to find some documentation on the functionality around "Continue" in a Program in Journey Orchestrator:

What does Continue mean? Does it just wait until the Conditional Wait Time Limit is up? What would be the next step in the program shown above if the conditions were met? Weren't met?

I couldn't find any information here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Available_M...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/CoPilot_FAQ...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Advanced_Ou...

...which is where I would think I'd find it.

journey orchestrator

Best answer by meenal_shukla

If the participant reaches the 'continue' step, they skip the immediate step after the conditional wait. In the diagram you have shared, the participant who reaches the 'continue' state will SKIP the 'Thank you for closing the loop' email step and directly go to the 'end outreach' step. Continue is an option that shows up only in a vertical step i.e after a conditional statement.