Skip to main content
kate_green
Helper ⭐️⭐️
July 31, 2018
Solved

"Continue" in Journey Orchestrator Program

I'm trying to find some documentation on the functionality around "Continue" in a Program in Journey Orchestrator:



What does Continue mean?  Does it just wait until the Conditional Wait Time Limit is up?  What would be the next step in the program shown above if the conditions were met?  Weren't met?

I couldn't find any information here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Available_M...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/CoPilot_FAQ...

Or here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Overview/Advanced_Ou...

...which is where I would think I'd find it.
meenal_shukla
Gainsight Employee ⭐️⭐️
July 31, 2018
If the participant reaches the 'continue' step, they skip the immediate step after the conditional wait. In the diagram you have shared, the participant who reaches the 'continue' state will SKIP the 'Thank you for closing the loop' email step and directly go to the 'end outreach' step. Continue is an option that shows up only in a vertical step i.e after a conditional statement.
Outplay. Outwit. Outlast.

14 replies

sai_ram
Expert ⭐️⭐️
August 3, 2018
Hey Dan, Thanks for posting it here!

I created a new post with the same content for more visibility.
Translate
dan_ahrens
Expert ⭐️⭐️⭐️
August 3, 2018
I also have a shortcut using "gc" which searches just Gainsight Community

URL=https://www.google.com/search?q=site%3Acommunity.gainsight.com+%s

🙂
Translate
VP of Customer Success at Forcepoint
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
August 8, 2019
I just found this, and I am so excited! Thanks @dan_ahrens!



Translate
keith_mattes
Helper ⭐️⭐️
November 4, 2020

And I just found this as well and it ‘splains a lot and provides a lot.  Thanks!

Translate
Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd