Skip to main content
lauren_mintz
Helper ⭐️⭐️
April 15, 2016

JO: Need to Update and Translate Options in Unsubscribe Link

  • April 15, 2016
  • 18 replies
  • 139 views
The unsubscribe link that currently accompanies our Customer Success emails would benefit from two improvements:1. Translation into our priority languages: If you offer an email in a native language, then it should carry through to the unsubscribe page. 

2. Change survey opt out message: This message should say “opt out from Customer Success Survey,” since this will not opt them out from surveys sent by other Marketing functions via an alternative e-marketing tool.

    18 replies

    sundar
    Expert ⭐️
    April 19, 2016
    Hey Lauren - This is in our roadmap, thanks for getting this on community. 

    One small piece that is possible today is, you can customize the text that goes at the footer of the email. You can do this in Outreach configuration page.
    lauren_mintz
    Helper ⭐️⭐️
    April 19, 2016
    Hi Sundar,

    Glad it's on the roadmap! 

    I don't see where I can change the unsubscribe text in the footer of the email. Are you referring to the "Gainsight Email Configuration" section within the Administration tab? If so, I don't see the option to do so there.

    Thank you!
    Lauren
    gaurav_kotak
    Expert ⭐️
    April 20, 2016
    Lauren, you should be able to double click on that text from within the email template and edit it. 
    lauren_mintz
    Helper ⭐️⭐️
    April 20, 2016
    Hi Gaurav - It appears I do not have the capability. Perhaps it is a permissions setting?
    gaurav_kotak
    Expert ⭐️
    April 20, 2016
    Yes You'll need to have permissions to edit email templates. Take a look at this article - https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/.... If you have permissions, and still an issue, please paste an image of what text you are trying to modify so that we can confirm we are talking about the same thing. thx
    sundar
    Expert ⭐️
    April 26, 2016
    Lauren - were you able to customize it or do you need help?
    lauren_mintz
    Helper ⭐️⭐️
    May 1, 2016
    Hi Sundar - 

    It looks like I have all of the permissions I can, but I'm still unable to modify the text at the bottom of every template that says "Manage your subscription preferences here." The word "here" links to the unsubscribe options.
    [i]

    Thank you,
    Lauren
    sundar
    Expert ⭐️
    May 2, 2016
    You are trying to do this from outreach config page right? This is not modifiable from email template edit screen.
    lauren_mintz
    Helper ⭐️⭐️
    May 2, 2016
    Now I can! I was trying to do it from the template view. Thank you!
    lauren_mintz
    Helper ⭐️⭐️
    June 7, 2016
    Hi - 

    Is localization of the unsubscribe page on the roadmap, or adding "Customer Success" to the survey opt out option, or both?

    Thanks,
    Lauren