Ability for click to call from CTA Detail View
I am looking into adding a click to call integration such as RingCentral. However, I have learned that click to call is only available from the Customers tab and Contacts/Summary sections of the C360 but not from the CTA detail view. This is quite a major limitation. It would also be ideal if the call recordings could added to the Timeline. Is this on the roadmap?
+1Hi Brittany, Sorry for the delay response, I've changed this to an Idea post. I will update you once it is added to our roadmap
Thank you Sai Ram.
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