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jeremy_curry
jeremy_curry
Helper ⭐️⭐️
Jul 6, 2018 3:48 PM UTC

Ability to change the sentiment on a comment in text analytics

It would be great if when looking through the text analytics on a survey we could change the sentiment. For example, I had a comment that was tagged as a suggestion but was actually a really positive comment and I would like my reporting to show that.

      2 replies

      shiv_kumar_katiyar
      shiv_kumar_katiyar
      Gainsight Employee ⭐️⭐️
      Jul 10, 2018 3:19 PM UTC
      I too got a similar request from one of the customer wherein the question was first of all positive and secondly the comments were also positive but our text analytic AI classified it as a negative. So there were few recommendation that came out as part of discussion-

      • Admin should have the ability to configure/define it's own Aspects or
      • Ability to modify the aspects at later point of time when the survey is over.  
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        bdb_conversica
        Contributor ⭐️
        Sep 23, 2019 9:06 PM UTC
        Agreed - Admins should be able to train/configure the analytics like you would a ML based sentiment analytics tool. Especially when the native version sends back 2+ aspects that refer to the exact same thing. Being able to define categories/aspects would help with this greatly.

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