Ability to Enable/Disable or modify KC BOT functions.

shireesha_reddy · 2019-12-26T07:17:39+00:00

Use Cases: Ability to Enable/Disable the Tabs (On boarding, Feedback) of the Knowledge centre bot. If the user don’t need to go through the on- boarding articles, then it would be better if we have the leverage to turn off the tab. Ability to display the KC Bot to only specific customers cohorts, For whom it is needed. With the current design, if we launch the KC Bot it will pop-up for every customer. So we don’t have the ability to customise the knowledge centre Bot. Ability to change the style/location of the bot with custom CSS/Code. Now, with the current design there is no option to update or edit the CSS code. We can just change the shape of the Bot. Unlike it can we make it possible to change the location of the BOT.

Forum|Forum|5 years ago
December 26, 2019
2 replies
156 views

+2

shireesha_reddy
Helper ⭐️

Use Cases:

Ability to Enable/Disable the Tabs (On boarding, Feedback) of the Knowledge centre bot. If the user don’t need to go through the on- boarding articles, then it would be better if we have the leverage to turn off the tab.
Ability to display the KC Bot to only specific customers cohorts, For whom it is needed. With the current design, if we launch the KC Bot it will pop-up for every customer. So we don’t have the ability to customise the knowledge centre Bot.
Ability to change the style/location of the bot with custom CSS/Code. Now, with the current design there is no option to update or edit the CSS code. We can just change the shape of the Bot. Unlike it can we make it possible to change the location of the BOT.