In Journey Orchestrator we have the ability to see the open rates for each outreach/program that's sent.
Currently, we don't have a way to see the open rates for CTA email assist tasks. We can see the individual opens for each individual email, but we don't have a collective view of all email assists and the open rate.
It would be awesome if we could have the collective open rate stored somewhere for email assist tasks so that customers can see how effective these tasks are with their customers.
Ability to get an overall open rate on email assists
+5Enterprise Support Manager, Gainsight
+14+1 I'd like to add click rates as well.
+1This would be very helpful!
+1This would be very helpful!
+1 interested in this as well
+2This is possible today using the Email Logs object. The field that shows if it was an Email Assist task is this one:
Use Case : Campaign = email was sent via Journey Orchestrator, Cockpit = email was sent via Email Assist task, and Program = email was sent via Program
You'll want to bookmark this page, it's super handy! https://support.gainsight.com/Administration_and_Permissions/General_Administration/Gainsight_Object...
Use Case : Campaign = email was sent via Journey Orchestrator, Cockpit = email was sent via Email Assist task, and Program = email was sent via Program
You'll want to bookmark this page, it's super handy! https://support.gainsight.com/Administration_and_Permissions/General_Administration/Gainsight_Object...
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