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tom_gerth
Gainsight Employee ⭐️⭐️
Oct 10, 2018 2:19 PM UTC

Ability to get an overall open rate on email assists

In Journey Orchestrator we have the ability to see the open rates for each outreach/program that's sent.

Currently, we don't have a way to see the open rates for CTA email assist tasks.  We can see the individual opens for each individual email, but we don't have a collective view of all email assists and the open rate.

It would be awesome if we could have the collective open rate stored somewhere for email assist tasks so that customers can see how effective these tasks are with their customers.

    5 replies

    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    Oct 10, 2018 3:39 PM UTC
    +1  I'd like to add click rates as well.  
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    cmultanen
    Helper ⭐️
    Oct 11, 2018 2:07 PM UTC
    This would be very helpful!
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    cmultanen
    Helper ⭐️
    Oct 11, 2018 2:12 PM UTC
    This would be very helpful!
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    mark_gecsey
    Contributor ⭐️⭐️⭐️⭐️
    Oct 11, 2018 2:32 PM UTC
    +1 interested in this as well
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    Mark Gecsey
    dan_ahrens
    Expert ⭐️⭐️⭐️
    Oct 12, 2018 4:05 PM UTC
    This is possible today using the Email Logs object. The field that shows if it was an Email Assist task is this one:

    Use Case : Campaign = email was sent via Journey Orchestrator, Cockpit = email was sent via Email Assist task, and Program = email was sent via Program

    You'll want to bookmark this page, it's super handy!  https://support.gainsight.com/Administration_and_Permissions/General_Administration/Gainsight_Object...


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    VP of Customer Success at Forcepoint