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tom_gerth
Gainsight Employee ⭐️⭐️
October 10, 2018

Ability to get an overall open rate on email assists

  • October 10, 2018
  • 5 replies
  • 63 views
In Journey Orchestrator we have the ability to see the open rates for each outreach/program that's sent.

Currently, we don't have a way to see the open rates for CTA email assist tasks.  We can see the individual opens for each individual email, but we don't have a collective view of all email assists and the open rate.

It would be awesome if we could have the collective open rate stored somewhere for email assist tasks so that customers can see how effective these tasks are with their customers.

    5 replies

    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    October 10, 2018
    +1  I'd like to add click rates as well.  
    cmultanen
    Helper ⭐️
    October 11, 2018
    This would be very helpful!
    cmultanen
    Helper ⭐️
    October 11, 2018
    This would be very helpful!
    mark_gecsey
    Contributor ⭐️⭐️⭐️⭐️
    October 11, 2018
    +1 interested in this as well
    Mark Gecsey
    dan_ahrens
    Expert ⭐️⭐️⭐️
    October 12, 2018
    This is possible today using the Email Logs object. The field that shows if it was an Email Assist task is this one:

    Use Case : Campaign = email was sent via Journey Orchestrator, Cockpit = email was sent via Email Assist task, and Program = email was sent via Program

    You'll want to bookmark this page, it's super handy!  https://support.gainsight.com/Administration_and_Permissions/General_Administration/Gainsight_Object...


    VP of Customer Success at Forcepoint