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Ability to have multiple selection of activity types for emails logged to timeline

  • December 11, 2018
  • 5 replies
  • 28 views

shannon
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  • Contributor ⭐️⭐️⭐️⭐️
We have an activity of Monthly Outreach that we log for customers, often it is an email that we send. If we use the email to timeline we cannot designate that as an activity of Monthly Outreach too. Could it be possible to have multiple activities tied to one timeline entry?

5 replies

nitisha_rathi
  • Expert ⭐️⭐️
  • March 6, 2019
Hi Shannon,

We don't have plans to have multiple activity types for an activity. Though, we have plans to give the capability to change activity type. So, in future, you will be able to change the type from 'Email' to 'Monthly Outreach'. Would that help?

Thanks,

Nitisha


shannon
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  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • March 6, 2019
Nitisha - That would be great. is there an estimate of when that may be available?


nitisha_rathi
  • Expert ⭐️⭐️
  • March 6, 2019
Hi Shannon,

I don't have an ETA but will update you once we have more clarity on the timelines.

Thanks,

Nitisha


shannon
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  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • July 31, 2019
Hi @nitisha_rathi has changing the activity type made it onto a roadmap yet?


nitisha_rathi
  • Expert ⭐️⭐️
  • February 14, 2020

Yes, it is one of the top priority for us and should be available in next 2-3 months.