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shannon
shannon
Contributor ⭐️⭐️⭐️⭐️
Dec 11, 2018 7:19 PM UTC

Ability to have multiple selection of activity types for emails logged to timeline

We have an activity of Monthly Outreach that we log for customers, often it is an email that we send. If we use the email to timeline we cannot designate that as an activity of Monthly Outreach too. Could it be possible to have multiple activities tied to one timeline entry?

      5 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Mar 6, 2019 10:58 AM UTC
      Hi Shannon,

      We don't have plans to have multiple activity types for an activity. Though, we have plans to give the capability to change activity type. So, in future, you will be able to change the type from 'Email' to 'Monthly Outreach'. Would that help?

      Thanks,

      Nitisha

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      shannon
      shannonAuthor
      Contributor ⭐️⭐️⭐️⭐️
      Mar 6, 2019 2:02 PM UTC
      Nitisha - That would be great. is there an estimate of when that may be available?

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      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Mar 6, 2019 2:33 PM UTC
      Hi Shannon,

      I don't have an ETA but will update you once we have more clarity on the timelines.

      Thanks,

      Nitisha

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      shannon
      shannonAuthor
      Contributor ⭐️⭐️⭐️⭐️
      Jul 31, 2019 1:29 PM UTC
      Hi @nitisha_rathi has changing the activity type made it onto a roadmap yet?

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      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Feb 14, 2020 9:19 AM UTC

      Yes, it is one of the top priority for us and should be available in next 2-3 months.

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