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dboan2019_
dboan2019_
Contributor ⭐️
Mar 7, 2019 7:36 PM UTC

Ability to include Email to Timeline BCC in Email Templates

At the moment, when you send an email template through Gainsight, you are provided a To: field and a CC: field but no BCC field. It would be nice to have a button to insert your Email to Timeline BCC address so that the email you send is captured on the timeline.

      5 replies

      shane_mccoy
      shane_mccoy
      Contributor ⭐️⭐️⭐️⭐️
      Mar 7, 2019 8:38 PM UTC
      +1 to this! This would be nice for tech touch outreaches as well since they are all assigned to the same owner and generally don't have many timeline entries.

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        keith_mattes
        keith_mattes
        Helper ⭐️⭐️
        Mar 7, 2019 10:18 PM UTC
        +1 from me as well as I think this will be incredibly useful for multiple use cases.

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        Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
        lyne_therien
        lyne_therien
        Helper ⭐️
        Mar 21, 2019 10:06 PM UTC
        Hi Dylan,

        We send email through our CTAs/playbook all the time. It must be a setting we have since all these emails are posted to the timeline automatically.

        Is this what you are referring to?

        Lyne

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        nitisha_rathi
        nitisha_rathi
        Expert ⭐️⭐️
        Apr 17, 2019 10:08 AM UTC
        If you are referring to posting emails sent via cockpit in Timeline then we have a configuration to turn it on. Please refer this article for more details.

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          anna_whitehouse
          anna_whitehouse
          Contributor ⭐️⭐️⭐️
          Jul 30, 2019 4:43 PM UTC
          +1 It would be great to BCC emails to Timeline from Programs/Outreaches for our Tech Touch clients.

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