At the moment, when you send an email template through Gainsight, you are provided a To: field and a CC: field but no BCC field. It would be nice to have a button to insert your Email to Timeline BCC address so that the email you send is captured on the timeline.
Ability to include Email to Timeline BCC in Email Templates
+1 to this! This would be nice for tech touch outreaches as well since they are all assigned to the same owner and generally don't have many timeline entries.
+3+1 from me as well as I think this will be incredibly useful for multiple use cases.
+1Hi Dylan,
We send email through our CTAs/playbook all the time. It must be a setting we have since all these emails are posted to the timeline automatically.
Is this what you are referring to?
Lyne
We send email through our CTAs/playbook all the time. It must be a setting we have since all these emails are posted to the timeline automatically.
Is this what you are referring to?
Lyne
If you are referring to posting emails sent via cockpit in Timeline then we have a configuration to turn it on. Please refer this article for more details.
+1 It would be great to BCC emails to Timeline from Programs/Outreaches for our Tech Touch clients.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.