Ability to Map Additional Timeline Information to SFDC Fields
Hey Team,
Logan from Support here. A few customer cases have come up detailing a desired enhancement to the Timeline sync feature currently in Gainsight.
Right now, only certain fields can be mapped from Gainsight to SFDC and be mapped to specific fields. For example, "External Attendees" from Gainsight are available to map to a custom field in SFDC.
However, Internal Attendees in Gainsight cannot map directly to SFDC Fields. Users would like to be able to select all fields and map these to SDFC fields for reporting and tracking purposes.
Thanks for the consideration! Take care,
Logan Thome
Logan from Support here. A few customer cases have come up detailing a desired enhancement to the Timeline sync feature currently in Gainsight.
Right now, only certain fields can be mapped from Gainsight to SFDC and be mapped to specific fields. For example, "External Attendees" from Gainsight are available to map to a custom field in SFDC.
However, Internal Attendees in Gainsight cannot map directly to SFDC Fields. Users would like to be able to select all fields and map these to SDFC fields for reporting and tracking purposes.
Thanks for the consideration! Take care,
Logan Thome