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andrew_cummins
Helper ⭐️
May 13, 2016 11:20 PM UTC

Ability to move actions around on rules similar to moving a survey question once it has been created

Currently if you want to move an action to the top or bottom on a rule you have to delete it and basically start over. It would be nice to be able to drag and drop actions just like you can with survey questions when creating a survey. 

    10 replies

    sundar
    Expert ⭐️
    May 14, 2016 1:06 AM UTC
    Thanks for sharing the idea. I would say both clone an action and re-ordering are important in the Action screen.
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    andrew_cummins
    Helper ⭐️
    May 16, 2016 1:59 PM UTC
    Absolutely correct
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    lane_h
    Helper ⭐️
    Oct 26, 2016 3:18 PM UTC
    Is there a timeline for when this might be released? Is it on the roadmap?

    There have been a few times we have needed to add an action to the beginning of a rule. Since we cannot reorder them, we either end up removing all the actions (tedious) or creating a new rule to run before the rule.
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    Director of CX and Scale Programs
    kraig
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Dec 7, 2016 4:00 PM UTC
    We have the same request.  We have quite a few rules with 10's of actions, and because the last action wins, we often have to delete and rebuild all 10 to fix the order.  If we forgot something or need to add something, we essentially have to determine the correct order and rebuild it again.  This is quite time-consuming and error prone.  PLEASE add this drag and drop to reorder functionality 🙂.
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    lane_h
    Helper ⭐️
    Dec 14, 2016 4:54 PM UTC
    We've hit this again. We have one rule that we duplicated to run the same for a separate scorecard. However, I need to as an action that rests the scorecard value first.

    This means I have to edit every action to be able to add one to the top.
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    Director of CX and Scale Programs
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    Jul 10, 2017 7:53 PM UTC
    Any update on this?
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    sundar
    Expert ⭐️
    Jul 14, 2017 7:00 AM UTC
    I'm sorry about this getting delayed, but it has been picked up by engg and will be there in Fall'17 release.
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    lane_h
    Helper ⭐️
    Nov 17, 2017 4:48 PM UTC
    So much like on this! Thank You Sundar and the Engineering team!
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    Director of CX and Scale Programs
    andrew_cummins
    Helper ⭐️
    Feb 6, 2018 5:17 PM UTC
    so was this released in Fall'17? I do not remember seeing this?
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    darkknight
    Expert ⭐️
    Mar 22, 2018 11:26 AM UTC
    I don't recall this either.
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    Jeff Kirkpatrick