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chris_mudd
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 25, 2019

Ability to support email address changes BCC to timeline

  • November 25, 2019
  • 2 replies
  • 82 views

Currently with email to timeline we do not support support aliases.  This is an important feature that needs to be possible as if a name or email address changes, you leave the user unable to use this feature with the new email.  

    2 replies

    ashcha
    Contributor ⭐️⭐️⭐️
    November 25, 2019

    Thanks for posting about this, Chris! Our users who have changed email addresses/aliases (name change, etc.) are not able to use BCC to timeline - this is a major inconvenience for activity tracking!

    sai_ram
    Expert ⭐️⭐️
    January 7, 2020

    @ashcha and @chris_mudd  Thanks for bringing this up! This is a valid use-case.

     We have added this to our road-map.

    Happy posting!!