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chris_mudd
Gainsight Employee ⭐️
chris_mudd
Gainsight Employee ⭐️
Nov 25, 2019 5:24 PM UTC

Ability to support email address changes BCC to timeline

Currently with email to timeline we do not support support aliases.  This is an important feature that needs to be possible as if a name or email address changes, you leave the user unable to use this feature with the new email.  

      2 replies

      ashcha
      ashcha
      Contributor ⭐️⭐️⭐️
      Nov 25, 2019 6:16 PM UTC

      Thanks for posting about this, Chris! Our users who have changed email addresses/aliases (name change, etc.) are not able to use BCC to timeline - this is a major inconvenience for activity tracking!

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        sai_ram
        sai_ram
        Expert ⭐️⭐️
        Jan 7, 2020 11:15 AM UTC

        @ashcha and @chris_mudd  Thanks for bringing this up! This is a valid use-case.

         We have added this to our road-map.

        Happy posting!!

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