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steve_davis
steve_davis
Gainsight Employee ⭐️⭐️
October 10, 2017

Ability to use numbers and special characters in Score help text

  • October 10, 2017
  • 6 replies
  • 50 views
Recently, we've noticed that you cannot put in numbers and dashes in the help text for scoring. Can we get this ability added in as the customer doesn't want to have to type out this range. 

      6 replies

      loma_miller
      loma_miller
      Contributor ⭐️
      October 11, 2017
      This would be very beneficial in guiding our CSMs to know what the ranges mean.  Especially for check boxes, that need to be a specific number.
      aditya_marla
      aditya_marla
      Helper ⭐️⭐️⭐️
      October 12, 2017
      Hi,

      Currently, the help text cannot start with a number or special character (they can be used anywhere else after that). Let me know if this workaround helps.


      Thanks for sharing the feedback, will get it fixed

      Regards
        azhar_uddin
        azhar_uddin
        Helper ⭐️⭐️
        November 1, 2017
        Hello from Engineering team.. 
        I investigated this and actually do not see any reason why this is not allowed. I think any things should be allowed in the input area. 
        I will do some basic testing after removing this restriction. If every thing works will ship it.

        Thanks 
          chris_mudd
          Gainsight Employee ⭐️
          chris_mudd
          Gainsight Employee ⭐️
          February 15, 2018
          Hey Azhar,

          Do we have any update on this?  Currently I have a customer asking about this when Gainsight will support this feature.   Any update would be greatly appreciated.

          Thanks,

          Chris 
            steve_davis
            steve_davisAuthor
            Gainsight Employee ⭐️⭐️
            February 15, 2018
            This post was inadvertently set to internal only. I am making this post public again. Please leave in a public status.  -Steve Davis
            ashley
            ashley
            Contributor ⭐️
            February 20, 2018
            Please fix this. Having to write out "percent" or "greater than or equal to" instead of "%" and ">=" takes up a lot of space, not to mention having to put a letter in front of the actual message "z 89-70" so it can just say "89-70" is silly.
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