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mike_ewing
mike_ewing
Contributor ⭐️⭐️
March 23, 2016

Account for weekends in outreach

  • March 23, 2016
  • 2 replies
  • 43 views
The scheduler of Outreach allows you to send emails only on business days, but what happens to the contacts that meet the criteria on the weekend?  If the Power List refreshes everyday, then contacts who meet the criteria on the weekend would not be sent messages scheduled for Monday morning (when the power list ran and contacts no longer matched criteria).

      2 replies

      tzundelgainsightcom
      tzundelgainsightcom
      Helper ⭐️⭐️
      March 29, 2016
      Hi Mike,
      Having contacts that qualify for a Power List over the weekend accrue for Monday distribution is a great enhancement request.  You can currently workaround this by setting the Power List criteria to look at the past 3 days, then leave the "Send once in [30, 60, 90, Lifetime] Days" button checked at the bottom of the "Configure Email" page in Outreaches. That will sweep up the contacts that qualify over the weekend, but avoid sending the communication to them more than once.

      Tracy  
        lauren_mintz
        lauren_mintz
        Helper ⭐️⭐️
        September 16, 2016
        Hi Tracy - 

        We have the same issue. It's my understanding that when any changes are made to the outreach, including power list and template, it wipes out the 30-60-90-lifetime logic and we can be at risk for sending contacts a duplicate emails. Is that correct?

        -Lauren
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