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angela_mauro
angela_mauro
Contributor ⭐️⭐️
Aug 22, 2016 6:24 PM UTC

Add ability to configure CTA Status options based on CTA Type or Reason

We would like the ability to show different sets of CTA Status' based on the CTA Type or Reason.

IE: CTA's that require reaching out to a client would have a different set of possible status' than a CTA asking the CSM to complete a field update, etc.

      5 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Aug 23, 2016 5:22 AM UTC
      Hi Angela,

      Capability to show different sets of CTA Status and CTA Reason based on the CTA Type is in our roadmap and should be available in fall release. I will keep you updated about the exact ETA.

      Thanks,
      Nitisha
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      sanaa_bhambri_eeba8e
      sanaa_bhambri_eeba8e
      Contributor ⭐️
      Dec 16, 2016 2:27 PM UTC
      Hi Nitisha,

      We at Cisco would like this ability as well, to create Status'es that are specific to CTA Type, not just have to see them for all CTA Types.
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      justin_majors_e55e2b
      justin_majors_e55e2b
      Contributor ⭐️
      Dec 16, 2016 2:52 PM UTC
      This is very important for our organization and would allow for more accurate status across our multiple relationships.
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      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Dec 19, 2016 5:16 AM UTC
      Hi,

      Ability to create CTA status, reason, linked objects and other attributes by CTA Type will be available in Feb release.

      Thanks,
      Nitisha
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      angela_mauro
      angela_mauroAuthor
      Contributor ⭐️⭐️
      Dec 19, 2016 3:02 PM UTC
      Thanks Nitisha! Very happy to hear that  :)
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