Contributor ⭐️⭐️

Add ability to configure CTA Status options based on CTA Type or Reason

Forum|Forum|10 years ago
August 22, 2016
5 replies
58 views

We would like the ability to show different sets of CTA Status' based on the CTA Type or Reason.

IE: CTA's that require reaching out to a client would have a different set of possible status' than a CTA asking the CSM to complete a field update, etc.

nitisha_rathi

Expert ⭐️⭐️

Hi Angela,

Capability to show different sets of CTA Status and CTA Reason based on the CTA Type is in our roadmap and should be available in fall release. I will keep you updated about the exact ETA.

Thanks,
Nitisha

sanaa_bhambri_eeba8e

Contributor ⭐️

Hi Nitisha,

We at Cisco would like this ability as well, to create Status'es that are specific to CTA Type, not just have to see them for all CTA Types.