My organization has conducted multiple exercises to make sure that each Relationship scorecard has the right weight and value in order to properly provide an accurate overall score weight that we utilize in SFDC as well.  However, when I want a scorecard to not have a value I must choose N/A and remove the color completely.  For example, if a customer has no open Support cases, then the scorecard would be N/A.  If there were Support cases within the risk threshold, it would be green, etc.  I would like to utilize Blue, but then I must assign a score value to the color.  This in turn either erroneously lifts or lowers the overall score.  It would be wonderful to utilize RYGB with Blue having no value whatsoever.  This can in turn, provide a more appealing scorecard to customers and Executives and assist with operations to make sure that if there is a grayed out scorecard, it is a Gainsight Admin issue which needs to be resolved.