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alex_legay
alex_legay
Helper ⭐️⭐️⭐️
August 16, 2018

Add filters to Zendesk auto mapping sync

  • August 16, 2018
  • 2 replies
  • 50 views
Adding this on behalf of a customer I was working with that would like to add some sort of filter for the account mapping sync in the Zendesk connector. In the specific us case, some records were failing due to null Zendesk organization id and name.

      2 replies

      alex_legay
      alex_legayAuthor
      Helper ⭐️⭐️⭐️
      November 2, 2018
      I came across another use case here that this would help.

      There was a number field that had a few instances where more than 18 digits were present. This will fail the entire sync as we support 18 digits max in numbers.

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      January 23, 2019
      Thanks for sharing this Alex. We'll review options and see what we might be able to offer on this enhancement request.

      VP of Customer Success at Forcepoint
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