Adding Natural Language Processing to survey responses to categorize free text into topics at Company and User level.
- Allow CSM's to see what common topics are mentioned at the company level in surveys
- Allow CTA's to be created off of certain topics being mentioned in free form text
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- Example: 5 or more mentions of slow support response times create CTA to address support model for client
Allow Gainsight PX to target user by Persona and Surevey Response category to offer relevant content
- Example: Frequent mentions of sloe support in survey responses trigger PX to target visitors with support related information/training
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