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alma_ramos
alma_ramos
Contributor ⭐️
Apr 30, 2018 2:54 PM UTC

Addition to the Mass Edit Options

It would be great if Mass Update had the ability to mass change the status of the CTAs, having to manually close out them has not been fun at all. I also noticed that some of my options were grayed out, meaning I am unable to use them, not really sure why. 

      4 replies

      tim_schukar
      tim_schukar
      Helper ⭐️⭐️⭐️
      Apr 30, 2018 3:00 PM UTC
      Hey Alma!

      You can get those to show up by adding in the entity type to your filter fields (Account vs Relationship).  Once you have that, you can update the status.

      You can see more here.

      Let me know if that works or if you are looking to do something else?  Thanks!

      Tim
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        seth
        seth
        Expert ⭐️
        Apr 30, 2018 7:29 PM UTC
        Agreed here! 🙂 It's tripped me up before. A good opportunity to make the interface more intuitive, such as making the Entity Type a separate pull-down list.
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        AI Transformation @ Gainsight
          Gainsight Employee ⭐️
          hitesh_sharma
          Gainsight Employee ⭐️
          May 1, 2018 7:22 PM UTC
          Hi Seth,

          We will Plan to add a Tooltip, that says that Status/Priority/Reason will be available when selecting entity type, will that help?
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            seth
            seth
            Expert ⭐️
            May 1, 2018 8:07 PM UTC
            Sounds good, Hitesh! Thank you
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            AI Transformation @ Gainsight
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