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lila_meyer
Gainsight Employee ⭐️⭐️⭐️
May 4, 2017 11:58 PM UTC

Adv. Outreaches: offer Vault email assets as default email templates

It strikes me that we could offer some of our Vault email assets as the default email templates in the Adv. Outreach models, as well as Survey assets as the default in each model. 

    3 replies

    jason_hersh
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    May 5, 2017 3:11 AM UTC
    Good call. Can I also suggest adding an NPS survey email template? I did not see one when I went to create an NPS survey email yesterday.
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    praneet
    Helper ⭐️⭐️⭐️
    May 5, 2017 4:22 AM UTC
    Vault doesn't support Email Templates 2.0 as of this release hence we cannot ship out templates for Advanced Outreach 
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    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Nov 2, 2017 9:26 PM UTC
    It seems problematic that our own email templates don't work with Adv. Outreaches. Also, there's no indication in Vault right now that the existing templates are 1.0 and won't work with AO, so a customer could start downloading assets and later discover they won't work.
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    Lila Krutel, Dir. Global Education Services