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alex_legay
alex_legay
Helper ⭐️⭐️⭐️
October 3, 2017

Advanced outreach analytics automatic refresh

  • October 3, 2017
  • 6 replies
  • 64 views
Right now, the advanced outreach analytics only refresh when you hit the refresh button in the top right. Is it possible to make the numbers refresh when the page reloads?

I can't think of a reason why people would not want the most recent data on this page.

      6 replies

      brittany
      brittany
      Contributor ⭐️⭐️⭐️⭐️⭐️
      January 26, 2018
      "I can't think of a reason why people would not want the most recent data on this page."

      ^YAS!
        ben
        ben
        Helper ⭐️⭐️⭐️
        February 27, 2018
        Totally agree. I was super confused by that for a while. It's just one click, but seems silly.
        -Ben
          tom_gerth
          tom_gerth
          Gainsight Employee ⭐️⭐️
          April 17, 2018
          Just had a case where this came up.  It'd be cool if this would at least refresh once a day on it's own?  Otherwise customers without this knowledge have reasons to be concerned about their data.
          Enterprise Support Manager, Gainsight
            tom_gerth
            tom_gerth
            Gainsight Employee ⭐️⭐️
            June 27, 2019
            Any thoughts on if/when we could implement something like this? Even a once-daily sync would be cool.

            Enterprise Support Manager, Gainsight
              faust_belarmino
              faust_belarmino
              Helper ⭐️⭐️
              July 5, 2019
              We thought it was updating real time until my team created a dashboard with reports for a program and NPS stats. This should definitely be updating real time... When stakeholders see inconsitent data on dashboards we provide, we lose more of their trust with the data we give them.

              J
              jrfurr3
              Contributor ⭐️⭐️
              July 5, 2019
              Yes! More constant refreshing would also help with reporting. We are using a report that pulls from the AO Analytics object for Surveys Responded.

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