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Contributor ⭐️⭐️⭐️⭐️⭐️
December 1, 2015

Allow OR filtering in + Criteria section of Setup Rules Actions in Rules Engine

  • December 1, 2015
  • 12 replies
  • 121 views
We use the + Criteria section of the rules engine to allow a rule to run and then apply a different CTA to different segments within the Rule logic.  For example, I am trying to run a rule and apply a different CTA to Owner Manager A and B, while applying the normal CTA to everyone else.  The + Criteria allows me to enter one manager name but it fails to fire the CTA if I enter multiple manager names separated by commas.  Anyone have any ideas how to get around this, or does Gainsight offer OR capability?  

 

    12 replies

    sdrostgainsightcom
    Gainsight Employee ⭐️⭐️⭐️
    December 1, 2017
    Tear of joy. Seriously.

    Thanks, all - seems like a small thing but makes many admin lives easier going forward!
    Scott Drost, Gainsight -- Principal Customer Success Architect
    kraig
    Contributor ⭐️⭐️⭐️⭐️⭐️
    December 1, 2017
    I concur.  This is a wonderful efficiency step for us admins.  Thank you Gainsight team!!!