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Allow the usage of tokens in email links which are used in email assist

  • December 26, 2019
  • 7 replies
  • 68 views

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Currently this is not supported. Can we please consider this.

7 replies

jason_hoe
  • Contributor ⭐️⭐️⭐️
  • December 26, 2019

I thought this was built in functionality given you could insert the token in the hyperlink. Will be great to have!


raja kuditipudi
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  • Gainsight Employee ⭐️
  • December 31, 2019

Thanks for posting it.

This is in our current road map. Will keep you posted once the implementation is done and release gets confirmed. 


raja kuditipudi
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  • Gainsight Employee ⭐️
  • December 31, 2019

@jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm


jason_hoe
  • Contributor ⭐️⭐️⭐️
  • January 2, 2020

@jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm

This was done via a CTA Email Assist, so yes the CTA was part of a playbook and the email template has a token specified within the hyperlink. When validating the CTA email assist, an error is generated and I’m not able to use tokens within a hyperlink. Shoshin from Support confirmed this is not current functionality, hence this was requested. 

 

I hope that clarifies any of your questions.


raja kuditipudi
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  • Gainsight Employee ⭐️
  • January 2, 2020

Thanks @jason_hoe for the clarification. I will check it once and get back you.


jason_hoe
  • Contributor ⭐️⭐️⭐️
  • January 2, 2020

@raja kuditipudi check the support ticket as the details are there


  • Helper ⭐️⭐️⭐️
  • January 3, 2020

@jason_hoe  we are looking into this. I will keep you posted once this is resolved.