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Contributor ⭐️⭐️
Dec 26, 2019 12:47 PM UTC

Allow the usage of tokens in email links which are used in email assist

Currently this is not supported. Can we please consider this.

    7 replies

    jason_hoe
    Contributor ⭐️⭐️⭐️
    Dec 26, 2019 9:46 PM UTC

    I thought this was built in functionality given you could insert the token in the hyperlink. Will be great to have!

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    raja kuditipudi
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Dec 31, 2019 12:14 PM UTC

    Thanks for posting it.

    This is in our current road map. Will keep you posted once the implementation is done and release gets confirmed. 

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    raja kuditipudi
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Dec 31, 2019 3:58 PM UTC

    @jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm

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    jason_hoe
    Contributor ⭐️⭐️⭐️
    Jan 2, 2020 4:32 AM UTC

    @jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm

    This was done via a CTA Email Assist, so yes the CTA was part of a playbook and the email template has a token specified within the hyperlink. When validating the CTA email assist, an error is generated and I’m not able to use tokens within a hyperlink. Shoshin from Support confirmed this is not current functionality, hence this was requested. 

     

    I hope that clarifies any of your questions.

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    raja kuditipudi
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Jan 2, 2020 6:43 PM UTC

    Thanks @jason_hoe for the clarification. I will check it once and get back you.

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    jason_hoe
    Contributor ⭐️⭐️⭐️
    Jan 2, 2020 10:16 PM UTC

    @raja kuditipudi check the support ticket as the details are there

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    Expert ⭐️
    Jan 3, 2020 5:15 AM UTC

    @jason_hoe  we are looking into this. I will keep you posted once this is resolved.

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