Any plans (or is it even theoretically possible) to show the R360 view in the Gainsight widget in Zendesk?

Forum|Forum|8 years ago
June 16, 2017
3 replies
19 views

+5

spencer_engel
Expert ⭐️

I have a customer who really only uses the R360 view for all their customers because they manage everything at the relationship level. Therefore, they would really like the Gainsight widget in Zendesk to display the R360 view rather than the C360 since the C360 isn't really of much consequence.

I understand the R360 isn't available to be displayed in the Zendesk widget right now. My questions:

Is it even possible to eventually show the R360 view in this widget - or am I missing something obvious that would prevent this?
If it is possible, is it on the roadmap? This seems like it will be a more and more common request in coming months.

Thanks!

abhishek_sivaraman
Helper ⭐️⭐️⭐️
Forum|Forum|8 years ago
June 16, 2017

Hi Spencer,

It is a valid use case.

a. Now , we maintain a mapping between a zendesk org id and account id which helps us to show the C360 for the account when a user views a ticket associated with a organization id.

b. The challenge with regards to showing a relationship widget is to determine which relationship/relationships of an account a case belongs to.

Can you elaborate more on the customer use case?

Thanks
Abhishek S