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Articles and Blog Posts - Ability to pin a comment to the top

  • December 14, 2020
  • 4 replies
  • 26 views

  • Contributor ⭐️⭐️⭐️

I think it would be very useful for the Community platform to have the functionality built, following in the footsteps of FB and Instagram whereby, you are able to pin a comment and have it show as the 1st comment because it is pinned, regardless of when it was posted. 

For example, we utilise competitions on our community attached to articles and when announcing the competition is closed it would be great if we could pin our comment to the top, instead of having to close the whole article as the article is usually a help and support or acquisition article, so the content is still relevant 

 

4 replies

daniel.boon
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  • Helper ⭐️⭐️⭐️
  • December 16, 2020

Thanks for sharing this idea @Emil

Makes sense, although I’m not sure I understand your use case example :). I can imagine for any kind of announcement where you want to show the latest ‘update’ as both a reply and highlighted for any user who comes to the topic page, this would be useful.


daniel.boon
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  • Helper ⭐️⭐️⭐️
  • December 16, 2020
Updated idea status NewOpen

  • Author
  • Contributor ⭐️⭐️⭐️
  • December 16, 2020

Hey Daniel, 

So on our community page we run competitions to get users to engage with our content and keep them active etc, we have a monthly newsletter we send out through out CRM channel encouraging people to come to the community platform. 

When the competition closes and we announce a winner, when i post in the article, my comment gets put on the last page, where as, it would be really good if i could pin it and have it shown as the 1st comment on the 1st page so no more people enter etc. 

Currently I have been editing the original post and putting a brief sentence using the ‘callout feature’ to make it noticeable. 

Example here: https://community.idmobile.co.uk/blog-posts-and-competitions-45/get-set-for-christmas-competition-39973

 

This kind of links to my other point on a separate ‘ideation topic’ about whenever edits are made to an article, once edits have been made it should then feature and appear in the ‘recently active’ log. Currently it doesn’t only comments cause this to appear here. 

I hope this make sense. 


daniel.boon
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  • Helper ⭐️⭐️⭐️
  • December 18, 2020

Got it, thanks for explaining @Emil !