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mike_maday
Gainsight Employee ⭐️
mike_maday
Gainsight Employee ⭐️
Aug 22, 2018 2:17 PM UTC

Automatically Move CTA/Risks when an account is reassigned

While onsite with Micro Focus they requested the functionality to move CTAs/Risks from the old CSM to the new CSM when there is a reassignment

      4 replies

      pam
      pam
      Contributor ⭐️⭐️⭐️
      Aug 22, 2018 2:21 PM UTC
      That would be awesome! This is a big struggle for us. I would also like to see the success plans also auto-reassigned. Thanks for submitting!
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      cmultanen
      cmultanen
      Helper ⭐️
      Aug 22, 2018 2:37 PM UTC
      +1 this would really save our team bandwidth 
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      mark_gecsey
      mark_gecsey
      Contributor ⭐️⭐️⭐️⭐️
      Aug 25, 2018 1:58 AM UTC
      +1 Same here. Let's the tool work for us to keep data integrity.
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      Mark Gecsey
      john_apple
      john_apple
      Expert ⭐️
      Aug 25, 2018 5:16 PM UTC
      Mass Edit works but only if you know all conditions - for example, if a CSM departs and all CTAs need to be reassigned to current account owner. But it would be preferred to have a way to query existing and automatically re-assign CTAs that are not assigned to the current account owner. Also, Success Plans - Mass Edit can move the Tasks but not the entire plan.
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