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joseph_siudzinski
joseph_siudzinski
Helper ⭐️
Jun 20, 2017 9:40 PM UTC

Behavior when Adding Tasks to Closed CTAs

Currently, you can add a task to closed CTA in cockpit, but it does not reopen the CTA or give any option to. 

I expect that the behavior is it prompts asking you want to reopen the CTA (similar to how there is prompt when you close a CTA and it makes sure you want to close all tasks) OR it blocks you from doing and forces the user to reopen the CTA first. 

Otherwise, someone could add a task, forget to reopen, and the task doesn't get worked.

      3 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Jun 21, 2017 12:47 PM UTC
      Agree, I will add this to the roadmap.

      Thanks,
      Nitisha
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      heather_hansen
      heather_hansen
      VIP ⭐️⭐️⭐️⭐️⭐️
      Dec 5, 2017 8:09 PM UTC
      This is my challenge that I highlighted in this post:
      https://community.gainsight.com/gainsight/topics/timeline-cta-tasks

      I can add the follow up tasks to a Closed CTA, but then, they don't show up in my cockpit for me to work because the CTA is Closed.

      Any updates on this one?
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      manmeet_dosanjh
      manmeet_dosanjh
      Helper ⭐️
      Dec 5, 2017 11:48 PM UTC
      +1 for this feature request. Will just add more flexibility to Timeline and make it simple for CSMs as well.
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