Helper ⭐️

Blacklist Dates for Programs in JO

Forum|Forum|6 years ago
September 26, 2019
4 replies
53 views

Hi Gainsight Community -

Is there a way to blacklist certain dates in programs for JO? We use JO to automate a fair amount of communication, but have run into the issue of a program triggering on holidays, July 4th for example, which makes it clear that it was an automated email instead of a personalized email.

I can't find a way to blacklist certain dates within the JO program scheduler? Any insight or workarounds would be appreciated!

Thanks,

Elisa

john_apple

Expert ⭐️

Add a Transformation Task to a query and then add "Rule Date" as a Show field from the Formula Field options.

Next, add another Transformation Task using the first transformation dataset and build a filter to be Rule Date NOT EQUAL TO the date of the holiday (e.g. 07/04/2020), etc. It would have to be manually updated each year for dates to Blacklist.