Skip to main content
J
jpmehlhaff
Contributor ⭐️⭐️⭐️
August 26, 2019

Can you embed an inline gif to an email template?

  • August 26, 2019
  • 5 replies
  • 246 views
I'm working on some scaled outreach and I'd like to embed a.gif within an email template. Is this possible with Gainsight's email templates? I tested one out and it didn't seem to work, but I wanted to check if there are any requirements that I need to be mindful i.e. size. Or maybe there are workarounds like using an HTML template?

      5 replies

      john_apple
      john_apple
      Expert ⭐️
      August 26, 2019
      Were you using a Program or Email Assist? I haven't attempted either but curious to know what the limitation is.

      kendra_mcclanahan
      kendra_mcclanahan
      Gainsight Employee ⭐️⭐️
      August 26, 2019
      Hey JP -

      Yes, you can insert.gifs - we do it all the time! A few tips/tricks:

      • The image needs to under 600 x 450. [list]
      • Note: If you insert an image larger than that and use the out-of-the-box resize (image below) it will break the.gif and insert as an image only. Always resize the image first.
    • Sometimes the.gif doesn't play in the email template - however if you test send, you'll be able to verfify that's it working.

      [/list]Let me know if that helps!

        • J
        jpmehlhaffAuthor
        Contributor ⭐️⭐️⭐️
        August 26, 2019
        The plan is to use the email in a Program, but haven't gotten that far yet. The behavior that I was expecting in similar to how I can embed a.gif in an email via gmail. I upload the.gif like an image and it plays the.gif inline.

        When I tried attaching the.gif inline, my email template just shows a static image. When I embeded a link to a.gif, the.gif plays in the email template builder UI. However, when I sent a test email, the image is static as well.

        J
        jpmehlhaffAuthor
        Contributor ⭐️⭐️⭐️
        August 26, 2019
        @kendra_mcclanahan That worked! Thanks so much for the help :)

          kendra_mcclanahan
          kendra_mcclanahan
          Gainsight Employee ⭐️⭐️
          August 26, 2019
          Awesome - glad to hear!

          Terms & ConditionsAccessibility statement