Skip to main content
jpmehlhaff
Contributor ⭐️⭐️⭐️
Aug 26, 2019 4:50 PM UTC

Can you embed an inline gif to an email template?

I'm working on some scaled outreach and I'd like to embed a.gif within an email template. Is this possible with Gainsight's email templates? I tested one out and it didn't seem to work, but I wanted to check if there are any requirements that I need to be mindful i.e. size. Or maybe there are workarounds like using an HTML template?

      5 replies

      john_apple
      john_apple
      Expert ⭐️
      Aug 26, 2019 4:59 PM UTC
      Were you using a Program or Email Assist? I haven't attempted either but curious to know what the limitation is.

      Translate
      kendra_mcclanahan
      kendra_mcclanahan
      Gainsight Employee ⭐️⭐️
      Aug 26, 2019 5:00 PM UTC
      Hey JP -

      Yes, you can insert.gifs - we do it all the time! A few tips/tricks:

      • The image needs to under 600 x 450. [list]
      • Note: If you insert an image larger than that and use the out-of-the-box resize (image below) it will break the.gif and insert as an image only. Always resize the image first.
    • Sometimes the.gif doesn't play in the email template - however if you test send, you'll be able to verfify that's it working.

      [/list]Let me know if that helps!

      • Translate
        jpmehlhaffAuthor
        Contributor ⭐️⭐️⭐️
        Aug 26, 2019 5:04 PM UTC
        The plan is to use the email in a Program, but haven't gotten that far yet. The behavior that I was expecting in similar to how I can embed a.gif in an email via gmail. I upload the.gif like an image and it plays the.gif inline.

        When I tried attaching the.gif inline, my email template just shows a static image. When I embeded a link to a.gif, the.gif plays in the email template builder UI. However, when I sent a test email, the image is static as well.

        Translate
        jpmehlhaffAuthor
        Contributor ⭐️⭐️⭐️
        Aug 26, 2019 5:08 PM UTC
        @kendra_mcclanahan That worked! Thanks so much for the help :)

        Translate
          kendra_mcclanahan
          kendra_mcclanahan
          Gainsight Employee ⭐️⭐️
          Aug 26, 2019 5:14 PM UTC
          Awesome - glad to hear!

          Translate
          Terms & ConditionsAccessibility statement