Ability to CCed CSMs from Outreaches or Programs.
There is an ability send a copy, someting like BCC, but not CCed at the moment.
Use case: CSMs to be able to fillow up on Outreaches and pick up the conversation.
CCed CSMs from Journey Orchestrator / Outreaches & Programs
Hi Aleksandar
When you configure the mailing in the program, when mapping the template and its tokens, there is a button on the right hand side that allows you to include up to 3 recipients on copy.
When you configure the mailing in the program, when mapping the template and its tokens, there is a button on the right hand side that allows you to include up to 3 recipients on copy.
+5But it isn't a CC or even a true BCC
Yeah Diane, but it's a "copy" only.
We do most of our CSM-accounts JO mailing with the CSM name as the sender to improve open rates. I guess you are sending those on behalf of a corporate identity instead.
+2We are releasing in June the ability to do a true CC on JO programs. Would this meet the need?
VP of Customer Success at Forcepoint
Will do. Thanks Dan and team!
+2has true CCing been released? checking in on this.
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