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CCed CSMs from Journey Orchestrator / Outreaches & Programs

  • May 29, 2019
  • 9 replies
  • 140 views

aleksandar_aritonovski
Ability to CCed CSMs from Outreaches or Programs.

There is an ability send a copy, someting like BCC, but not CCed at the moment.

Use case: CSMs to be able to fillow up on Outreaches and pick up the conversation.

9 replies

diane_morneau
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  • Helper ⭐️⭐️⭐️
  • May 29, 2019
Hi Aleksandar

When you configure the mailing in the program, when mapping the template and its tokens, there is a button on the right hand side that allows you to include up to 3 recipients on copy.


john_apple
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  • Expert ⭐️
  • May 29, 2019
But it isn't a CC or even a true BCC


aleksandar_aritonovski
Yeah Diane, but it's a "copy" only.


diane_morneau
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  • Helper ⭐️⭐️⭐️
  • May 30, 2019
We do most of our CSM-accounts JO mailing with the CSM name as the sender to improve open rates. I guess you are sending those on behalf of a corporate identity instead.


dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • May 30, 2019
We are releasing in June the ability to do a true CC on JO programs. Would this meet the need?


john_apple
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  • Expert ⭐️
  • May 30, 2019
@dan_ahrens Would that for July in Prod?


aleksandar_aritonovski
Will do. Thanks Dan and team!


dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • May 31, 2019
@john_apple - that would be June in production.


tiffany_hui
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  • Contributor ⭐️⭐️⭐️
  • October 30, 2019

has true CCing been released? checking in on this.