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anirudh_allika
anirudh_allika
Contributor ⭐️⭐️
July 9, 2018

Choose AO Model in Survey 2.0

  • July 9, 2018
  • 4 replies
  • 55 views
Can we have an option to choose Advance outreach model while creating a survey in Survey 2.0. Currently if we use a NPS question in our Survey by default it selects NPS survey model and creates an Advance outreach.
If i want to use Generic survey for the same then i have to create a new advance outreach and select this model

      4 replies

      shravan_urs
      shravan_urs
      Contributor ⭐️⭐️
      July 9, 2018
      Hi,

      I have also requested for the same option.
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      July 9, 2018
      Can you expand on the use case where you'd want to use an NPS survey question but NOT use the NPS survey model?
      VP of Customer Success at Forcepoint
      anirudh_allika
      anirudh_allikaAuthor
      Contributor ⭐️⭐️
      July 10, 2018
      In NPS survey model,escalation email & reminder email are mandatory even when i do not want to use these options 
      abhishek_sivaraman
      abhishek_sivaraman
      Helper ⭐️⭐️⭐️
      July 11, 2018
      Hi,

      Valid point. We will be allowing users to be able to disable escalation and reminder email in NPS models as well. The ETA is unknown at this point but should be in the short term roadmap.

      Thanks
      Abhishek S
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