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tracy_streetman
Contributor ⭐️⭐️⭐️
Feb 22, 2017 9:55 PM UTC

Cockpit: Sort by Status

With the new release I have noticed that when I sort the cockpit by status, "In Progress" is now showing first over "Open".  This was not the case in the previous release.  Am I missing something obvious to re-order the Status list? We have many users that prefer open to be the first bucket when sorted by status.

    6 replies

    nitisha_rathi
    Expert ⭐️⭐️
    Feb 28, 2017 6:30 AM UTC
    Hi Tracy,

    We are sorting the status alphabetically.  Would you prefer if we show it by display order(as configured in administration area)?

    Thanks,
    Nitisha
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    tracy_streetman
    Contributor ⭐️⭐️⭐️
    Feb 28, 2017 6:10 PM UTC
    Hi Nitisha,

    If I am understanding you correctly you are referring to the Call to Action Status config section within Cockpit Configuration.  If so, then yes it would work in our case, we have OPEN first in our config list.  Our CTAs are created and placed in OPEN status, so when we have the Cockpit sorted by status we like to see the open CTAs first in the list before those that we have already started and have attention. 

    Thanks,
    -Tracy
    [i]
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    nitisha_rathi
    Expert ⭐️⭐️
    Mar 1, 2017 5:16 AM UTC
    Thanks, Tracy. We will make this change soon.
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    tracy_streetman
    Contributor ⭐️⭐️⭐️
    Mar 1, 2017 4:46 PM UTC
    oh that would be wonderful!  Many of out CSMs and me included are much appreciative 🙂
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    martha_stuart
    Contributor ⭐️⭐️⭐️⭐️
    Mar 6, 2017 8:07 PM UTC
    I agree Tracy, this would be helpful for our reps as well. 
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    tracy_streetman
    Contributor ⭐️⭐️⭐️
    May 3, 2017 9:08 PM UTC
    @Nitisha, any chance this will be included in the upcoming release?
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