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Collecting NPS surveys during customer events

  • September 9, 2019
  • 2 replies
  • 35 views
gamal_lear_cea229
We have a requirement where during customer events we want to have an tablet where people can submit NPS' and for us to then import into Gainsight (into our NPS survey). An enhancement that would make this process easier would be to allow a user to be prompted for their email address and company (with validation) and then can be provided a survey which maps back to Gainsight Survey participants. This would eliminate the need for participants to be known ahead of time and allow spontaneous surveys to be held, whilst being able to include the results with existing participants who have completed the same NPS survey master.

    sarah_post
    jeffrey_boyer
    jnunes

    2 replies

    jnunes
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    • jnunes
    • Gainsight Employee ⭐️
    • September 9, 2019
    This is not the first customer I've worked with where this would be beneficial. Hopefully this can be placed on the product roadmap going forward. I will wait for the product team to comment.

    sai_ram
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    • sai_ram
    • Expert ⭐️⭐️
    • October 3, 2019
    Hi Gamal, I am not sure which version of Survey you are on currently, but importing Third Party NPS responses is possible today with Survey 2.0.

    Please follow this article for more information. https://support.gainsight.com/SFDC_Edition/Surveys/Surveys_2.0/Import_Third_Party_NPS_Responses_to_Survey_2.0

    Please let me know if you need any help here.

    I agree that Gainsight doesn't have a feature to collect the NPS survey during the events, this is a valid use-case. Thanks for bringing this up! I am redirecting to our product team.

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