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kcsp
kcsp
Jun 24, 2019 11:28 PM UTC

Create Report that Shows Account Hierarchy View

The Account Hierarchy view in the C360 is a very useful view that allows users to expand and collapse hierarchies. It would be cool to have this as a reporting capability outside fo the C360 section so end users can see information in a similar way, but more customizable.

      2 replies

      rakesh
      Gainsight Employee ⭐️
      rakesh
      Lets put your data to work!
      Jun 26, 2019 10:15 AM UTC
      Hi Kaycee,

      Thanks for posting this! Can you expand more on what sort of customizations would end users want to see in a report?

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      kcsp
      kcspAuthor
      Jun 26, 2019 2:10 PM UTC
      Hi Rakesh,

      Absolutely! The way I'd see this done is having a table report type that lets users see accounts in a hierarchy view by selecting a dropdown arrow to expand/collapse (like they can in the Account Hierarchy section of a C360). Expanding/collapsing hierarchies would give them a more drillable way to see details for all their customers without having to go into each individual C360 page. I see this report looking very similar to the Account Hierarchy section, except it can live on a dashboard so users could see all of their accounts and their hierarchies.

      This could be expanded to fit other types of reporting like seeing all accounts that fall under a CSM (a report CSM Management could use), seeing all accounts that fall under a certain segement (e.g. Strategic), etc.

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