Hi folks,

Currently, Gainsight support access a tenant via a user impersonation workflow.  Whilst this can be helpful in certain scenarios it’s less than ideal from an action logging perspective; who changed a rule, who took what action.  The same is true for any COM/TAM assisting with buildouts.

Previously we’ve been told that it isn’t possible to implement separate logins for support if SSO is enabled, however surely there has to be a better solution than Gainsight employees piggybacking user credentials?

Do any admins currently implement separate logins for support/COM/TAM?

Does Gainsight have this on their roadmap to address?

Thanks!