Hi all!
Last week I connected Gainsight with our Claude via the MCP and I fell in love.
I already build multiple agents (projects) that will run either weekly or monthly (depending on the necessary information cadance) and I want to do even more…
So I am curious, what did you already do with the MCP and how you are benefitting from it / results you get?
What I have build in Claude with help from different sources:
- Community Agent: This one, combined with my MCP data is giving me both a weekly and monthly report on how the community us doing. Some basic metrics, but also more indepth and giving me ‘posts at risk’ and turns this into a report
- Voice of the Customer listener: is looking at everything being said in the community that looks like feedbacki/input and turns this into a report I can share with PM, PMM, CSM etc
- Advocacy agent: looks at the community members and checks if they are positive, engaging etc and if they are a good potential candidate for our (future) advocacy program and also gives suggestions what kind of advocacy act would best fit
- Engagement agent: Look at the members and signals who are at risk of ‘churning’ and wat I mean by that are not active at all up untill the most active members and for each person it write a personal message I can send to either help them get engaged again or to thank them for all their hard work in the Community etc.
In the upcoming weeks I hope to finetune these even further but I want to first test a few weeks and check results etc.
What are awesome things youare building with the MCP?