CSM mapping on Gainsight Connect Company object
In the new Gainsight Connect feature, the Company object (over in MDA) brings together Customer Info and Account. One of the default mappings is for "CSM," which itself is a lookup over to the User object. All well and good.
Except the assumption was made in the default mapping that the CSM is the owner of the Account in Salesforce. That doesn't match our reality in most cases.
Seems like that should either use the CSM field mapping on the Customers screen, or at least let us specify what user lookup field to use.
Except the assumption was made in the default mapping that the CSM is the owner of the Account in Salesforce. That doesn't match our reality in most cases.
Seems like that should either use the CSM field mapping on the Customers screen, or at least let us specify what user lookup field to use.