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seth_schroeder
seth_schroeder
Gainsight Employee ⭐️⭐️
August 11, 2016

CTA created when an email sent by Gainsight is Bounced or Rejected

  • August 11, 2016
  • 4 replies
  • 63 views
It would be beneficial to have the ability to have CTAs triggered whenever an email that was sent by Gainsight is either bounced or rejected. This would be easier to achieve with the ability to lookup CSM attributes from the Email Raw Event MDA table.

      4 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      August 12, 2016
      Would the upcoming release of data spaces allow this?
      VP of Customer Success at Forcepoint
      smorrisgainsightcom
      smorrisgainsightcom
      Helper ⭐️⭐️⭐️
      August 12, 2016
      You can do this once the August release is pushed.

      We will have the ability to edit the Email Logs MDA table which holds Hard Bounced, Soft Bounced and Rejected fields.  This will allow you to add CSM Id and CSM Name fields to the table; once you do that you have the dataset required to create CTAs off of this event happening.  You can then use Email Logs as the source object in your rule and fire the CTA on a scheduled basis.
        sundar
        sundar
        Expert ⭐️
        August 18, 2016
        Data spaces will not help here. 
        You can create the CSM name and ID field right now and then have rules populate this. 
          amber_boaz
          amber_boaz
          Contributor ⭐️⭐️⭐️
          November 17, 2016
          To clarify, will this work? With or without Data Spaces?
          Any documentation on how to do this step-by-step?
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