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tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
Nov 17, 2017 3:40 PM UTC

CTA snooze count

Hey all,

Is there anything on the road map for tracking how many times a CTA has been snoozed?  I know that since the Summer release we're now easily able to see when a CTA was snoozed, but at this time I'm not aware if we have a way to see how m any times a user has actually snoozed the CTA.

Is this something we might see in the future?

      4 replies

      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Nov 21, 2017 5:39 AM UTC
      Hi Tom,

      This is not planned yet but we can add it to the roadmap. I am assuming this will be helpful in reporting e.g. number of times a CTA with certain playbook is snoozed or number of times CTA created via certain rule is snoozed.
      Can you share with us any other use-case which you can think of?

      Thanks,
      Nitisha
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      olavo_zapata
      olavo_zapata
      Contributor ⭐️⭐️⭐️⭐️
      Nov 21, 2017 11:46 AM UTC
      Hi Nitisha,

      It ́s exactly what I talked with Tom, the use case is for reports, to know how many times a CSM tried to call or have a meeting with a customer.
      I can associate this snooze count with some rules as well, for example when count more than 4 snoozed in an onboarding process, show me that this client is not in an adoption that should be.

      Thanks
      Olavo Zapata
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        nitisha_rathi
        nitisha_rathi
        Expert ⭐️⭐️
        Nov 22, 2017 12:20 PM UTC
        Thanks for the details, Olavo. I agree that snoozed count with add value. We have added it to our roadmap.
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        diana_luo
        diana_luo
        Contributor ⭐️⭐️⭐️⭐️
        Feb 16, 2018 6:14 PM UTC
        Hi All, agree that this would be helpful! Is there a sense of timing on when this will be released? Thank you. 
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