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darkknight
darkknight
Expert ⭐️
October 6, 2016

Customer History object

  • October 6, 2016
  • 11 replies
  • 194 views
In Salesforce, we have an Account History object where changes to the records in that object can be tracked.   It would be really helpful to have a Customer History object that would log changes to the fields on Customer Info object (date/timestamp, new value, previous value, who changed it) so that we can leverage historical changes in rules, reports, or when troubleshooting.

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      kevin_ly
      kevin_ly
      Helper ⭐️
      December 29, 2016
      Posting a reply due to customer request.

      It seems that DataSpace, using Tracking History Object as a base, would not allow the report being added to a C360 section, due to the fact the DataSpace BASE object doesn't have an Account ID look up.

      You can reference fields in other objects which DataSpace does allow, you can add it to a dashboard, but no for adding to 360 Section if no Account look up on BASE object.

      Is there another way? It would be nice to see in a 360 section.

      Kevin
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