They have a customer with a two character name, the name just so happens to be a common two letter word that would pull up and match multiple accounts, except it does not pull up the actual two letter account due to the logic behind the query.
This is a very unique scenario but we would like the function to be able to search for a customer that would contain 1 or maybe 2 characters that would also match others and have those listed first.
An example I could make would be the word "Be"
If I were to search that in an org the logic would not pull it if other accounts that start or have the letters Be in it.
Search "Be"
Results:
Be a good company
Be an okay company
Be a bad company
and so on...