Currently, "Search CTA" is not displayed in the search window unless the CSM hovers over the window. It would be a more consistent user experience and easier for new users to locate where to search by CTA if "Search CTA" was exposed in the window. (Note how "Reason" & "Customer" search names are directly exposed).
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Hi Jeanne,
Is this what you are talking about? The search CTA option in cockpit page?
Is this what you are talking about? The search CTA option in cockpit page?
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