Skip to main content
jeffrey_coleman
jeffrey_coleman
Helper ⭐️
September 23, 2016

Don't Open in New Window from the c360 Customer Search

  • September 23, 2016
  • 12 replies
  • 117 views
Maybe I'm alone in this (I can accept that! 😉... but I'd prefer the customer search box that is now standard on all the pages (thanks for that!) to [i]not open a new window when I'm on the c360 page. If I want a new window/tab I'm perfectly capable of using the existing browser controls to make that happen. 99% of the time what I want is to move to that new client. So I search, click, and then close the original tab.

If people think browser controls aren't well understood or sufficient, how about either a) a little "new window" icon that people can click as an option or a user preference.

      12 replies

      reneehouse
      reneehouse
      Contributor ⭐️⭐️⭐️⭐️⭐️
      September 23, 2016
      Yes, you are alone on this one! 🙂
      Renee House
        azhar_uddin
        azhar_uddin
        Helper ⭐️⭐️
        September 26, 2016
        That option of having little icon next to link sounds awesome, I wish I had seen this before implementing this opening in new tab thing. 
        There was a post on community that asked new tab and it had like 12 up-votes. 
        😞
        jeffrey_coleman
        jeffrey_colemanAuthor
        Helper ⭐️
        September 27, 2016
        Well, if you'd seen this before you implemented it, that would have been some trick on my part! 🙂
        elaine_cleary
        elaine_cleary
        Helper ⭐️⭐️
        April 19, 2017
        Hi Gainsight Product Team, The controversy on whether to open a new C360 tab for each search or not continues...  I was speaking with a couple of customers this week who agree with Jeff and Renee and DON'T want to have a new tab open for every customer search.  If we stick with the current approach, is there any way to label the tabs so at least you know what customer they are for when you have 6 or 7 of them across the top of your browser?  Thanks for continuing to listen to our input!!
          ahmed_taleb
          ahmed_taleb
          Contributor ⭐️⭐️
          April 19, 2017
          I would agree with the comments above.  My expectations would be as follows:
          - search from within C360 produces the suggested match pop-up
          - clicking the suggested match refreshes the existing window to that customer 360 view
          - (nice to have) right-clicking the match would provide an option to open in a new tab
            justin_majors
            justin_majors
            Contributor ⭐️⭐️⭐️
            April 19, 2017
            I agree with this and seems to be normal UI behavior. Anyone that wants to open a new tab should just use CTRL+click (command+click) or right click and open in new tab.
              scotty
              scotty
              Contributor ⭐️⭐️⭐️⭐️⭐️
              April 19, 2017
              What's up Ahmed!!! (I agree with this suggested workflow).
              ahmed_taleb
              ahmed_taleb
              Contributor ⭐️⭐️
              April 19, 2017
              Scotty!  Good to hear from you!
              elaine_cleary
              elaine_cleary
              Helper ⭐️⭐️
              April 19, 2017
              Scotty and Ahmed, Come reconnect in person at PulseLocal Austin Wed May 17th at 6pm.  An official invite for the panel is forthcoming but it's a good topic next month:  "Success In Working and Communicating Cross-Departmentally".  We'll be meeting at a company right in downtown so it'll be convenient. Hope to see you there.
              ahmed_taleb
              ahmed_taleb
              Contributor ⭐️⭐️
              April 19, 2017
              Awesome, count me in!
              Show more replies
              Terms & ConditionsAccessibility statement