When a measure is set to that score by the rules engine or a user, Gainsight sets the score to the midpoint of the range (if Red is 0-20, the score in the background is stored as 10). In other words, every "Red" has exactly the same score.
The Issue: When users are looking at the scorecard and the mouseover text pops up, the score is always shown along with the label.
This can be confusing, as it implies that the numeric score 'means' something, even though the user will see the same score for every measure set to Red, or Green, etc.
More, for many simpler scorecard schemes, the numeric ranges set by the admin are arbitrary - it's the 'buckets' with the labels that matter - so the admin will split the numeric ranges into even thirds for RYG, for instance.
The request: Can the numeric score be suppressed from the mouseover on RYG and Grade configurations? See screenshots below:
